FAQ
When can I access my unit?
We're open all the time: 24 hours a day, 7 days a week, 365 days per year.
What kind of information is needed to rent a storage space?
To rent a space with us, we will need the following:
• Payment Information
• Mailing address / e-mail address
• Two phone numbers
• Driver's License # (or valid state or government issued I.D. #)
• Date of birth
• Social Security Number
• 1st month's rent payment
• $30 setup fee which includes High Security Disk Lock
How long will it take to complete my rental transaction?
On average, it takes less than 10 minutes to set up your entire account. Once you hang up the phone, you can move into your space immediately.
How do I pay for my unit?
The only form of payment that we accept is credit/debit. You can pay through our call center, our website even on your mobile device.
We offer a number of convenient payments options for you to choose from:
• Pay online
• Pay by phone
• Automatically -- It's easy. No more check writing. No late payments. Payments are on time, every time.
I do not have a credit/debit card.
No problem, we can setup an automatic withdrawal from your bank account. It’s essentially the same as using a debit card and can still be cancelled at any time.
Who has access to my storage space?
You are the only one with access to your space. You lock it - you keep the key.
How do I cancel my lease?
You can cancel your lease at any time. You can do so through our website, or by contacting our call center.
What happens if I leave items in my space that I don't want?
Any items left in your space are your responsibility. We will continue to charge you rent until your space is empty and unlocked.
Why I am still being charged for a space that I've vacated?
There are two reasons: your space was found locked after your planned vacate date OR your space is still occupied with some of your belongings. If you believe there is an error in your billing, please contact us by phone.
What do I need to do when I move out?
Please notify us 30 days in advance of your planned vacate date. When you're finished with the space, all we ask is that it's completely empty and your lock is removed, and swept clean so you won't be charged further rent. If we find your space vacant and unlocked, we will assume you have already moved out.
How do I make an insurance claim?
Claims are processed through the renter insurance policy that you have purchased. Our call center can help facilitate the process.
Do you sell moving & packing supplies?
No, we do not sell moving or packing supplies.
Are my belongings insured?
No, we do not carry any insurance for your personal property. We require renter insurance that we provide at a nominal price. If your belongings are worth storing, they're worth insuring.
Do you provide locks?
Yes, it is included in your set up fee, and you are the only one with keys, only you have access to your unit. These locks are high security disk locks.
What is the minimum rental commitment?
We have a one-month minimum rental commitment. All spaces operate as month-to-month rentals; however, you can move out whenever you want...we just need one month's notice. Once you’ve rented a storage space with us, you’ve got it for as long as you need it. You can rent for as little as a month.
What are your rates?
Our rates vary depending on size. Give us a call and we’ll happily help you determine the appropriate sized space, most suitable to fit your needs and budget.
What's the most common size rented?
Our 5' x 10', 10’ x 10’, and 10’ x 20’ are the most popular sizes that customers rent. In addition we also have a shop with a private driveway that is 40' x 50', and a 20' x 20' office space that are available to rent.
How can I update my account information?
It's super easy. Click on My Account (in the top right corner on our homepage) to access and update your account info. You can also check your balance in your account details.
